PayPal’s Seller Protection System

What’s eligible

You may be eligible for reimbursement under PayPal’s Seller Protection program if you sell something to a buyer and the transaction is later disputed or reversed under Reversals, Claims or Chargebacks. Whenever it is applicable, PayPal’s Seller Protection system entitles one to wthhold the complete purchase quantity for debit and credit card-funded deals. There’s absolutely no restriction regarding the true amount of re re payments that you can get protection. By accessing the transaction details page in your PayPal account you can easily see whether or otherwise not your deal is entitled to security under the program.

PayPal’s Seller Protection program may use whenever a customer claims that:

  • They would not authorize, or reap the benefits of, funds sent from their PayPal account (described as an “Unauthorized Transaction claim that is”, plus the Unauthorized deal does occur in a breeding ground hosted by Paypal; or
  • They didn’t have the item away from you (named an “Item maybe Not Received” claim).

PayPal’s Seller Protection system might also use when a deal is reversed due to a successful chargeback by a customer or each time a bank funded payment is reversed by the buyer’s bank.

This part describes PayPal’s Seller Protection system you, but you should also be familiar with the Impact of various purchase protection processes on sellers as it applies to.

Fundamental demands

To qualify for PayPal’s Seller Protection, most of the after fundamental needs must certanly be met, also any relevant extra needs:

  • The main target for your PayPal account should be in the us.
  • The product must certanly be a physical, concrete good that may be delivered, with the exception of products susceptible to the Intangible Goods extra Requirements. Deals involving things that you deliver in individual associated with re payment produced in your real shop, are often entitled to Seller Protection provided that the buyer taken care of the deal face-to-face through the use of a PayPal goods and services QR code.
  • You need to deliver the product towards the delivery target regarding the transaction details page in your PayPal account when it comes to deal. If you initially deliver the product into the receiver’s delivery target in the deal details web page nevertheless the product is later on rerouted to some other target, you’ll not qualify for PayPal’s Seller Protection. We consequently suggest staying away from a delivery solution that is arranged because of the buyer, to make sure you should be able to offer proof that is valid of and delivery.
    • The shipping requirement will not connect with qualified transactions involving products which you deliver in individual; supplied, but, which you consent to offer us with alternate proof of distribution or such extra paperwork or information concerning the deal that people may request.
  • You have to react to PayPal’s needs for documents along with other information on time as required within our e-mail communication to you or perhaps in our communication to you through the Resolution Center. You may not be eligible for Seller Protection if you do not respond to PayPal’s request for documentation and other information in the time requested.
  • In the event that sale involves pre-ordered or made-to-order products, you need to ship in the schedule you specified in the listing. Otherwise, it is strongly recommended which you ship all things within seven days after receipt of re re payment.
  • Offer evidence of delivery or delivery.
  • The re re payment should be marked that is“eligible “partially eligible” when it comes to Unauthorized Transaction claims, or “eligible” when it comes to Item Not Received claims, for PayPal’s Seller Protection regarding the Transaction Details page.

PayPal determines, in its discretion that is sole your claim qualifies for the vendor Protection system. PayPal is going to make a determination, in its sole discernment, based on the protection and eligibility demands, any information or paperwork supplied throughout the quality procedure, or other information PayPal deems appropriate and appropriate beneath the circumstances.